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Dear Valued Customers,

It is with immense pride and heartfelt gratitude that I address you as the Managing Director & CEO of Air Tanzania, our beloved national carrier. Together, we are embarking on a transformative journey to redefine global air travel, guided by a bold vision of excellence and a steadfast commitment to serving you—our valued passengers—with unparalleled comfort, impeccable service, and seamless connectivity.

Today, I am thrilled to share the exciting strides we are making to elevate your travel experience. We are expanding our wings to new horizons, connecting you to more destinations than ever before. This growth reflects our unwavering dedication to innovation, ensuring that every journey with Air Tanzania is an experience of joy, ease, and reliability. Safety and punctuality remain the bedrock of our operations as we set new benchmarks for what it means to travel with confidence and peace of mind.

At the heart of our promise lies our modern fleet—designed with you in mind. Imagine soaring through the skies in state-of-the-art aircraft featuring premium seating, advanced in-flight technology, and the warm, attentive service of our exceptional crew. Proudly fluent in Swahili, a language that unites so many across Africa, our team brings a touch of home to every flight. Indulge in delicious organic meals and let us pamper you with thoughtful touches that redefine the meaning of comfort.

Air Tanzania is not just an airline; it’s a bridge connecting dreams, families, and opportunities. Our journey is fueled by the passion and dedication of an extraordinary team—from the engineers ensuring our aircraft are flawless, to the crew delivering smiles at 30,000 feet. Together, we are crafting a future where travel is more than a destination; it’s an inspiring experience filled with hope and possibility.

As the Wings of Kilimanjaro, we are honored to take you to the world and beyond. Thank you for choosing Air Tanzania. We are deeply privileged to be part of your journey, and we cannot wait to welcome you aboard.

With heartfelt gratitude and boundless enthusiasm,

Eng. Peter Ulanga

Managing Director & CEO

Air Tanzania

Campaigns and Promotions

1000 Points to Welcome New Twiga Miles Members!

Start of Campaign: 18th February 2021

End of Campaign:

Join now and receive "1000 welcome points" exclusive to your first flight between

RULES

The campaign only covers passengers who are a member of Twiga Miles, a loyalty program by Air Tanzania

1000 welcome points will be transferred to your account after activating your account

Passengers under 18 may not join Twiga Miles.

The campaign is applicable to all destinations of Air Tanzania.

Air Tanzania reserves the right to amend the terms and conditions of the campaign.

All users participating in the campaign are deemed to have read and accepted these rules

Booking & ADM Policy

INTRODUCTION

Air Tanzania are striving to minimize operating costs to attract and motivate air travel through affordable fares. Cost efficiency is therefore a key success factor that the industry must pursue to ensure sustainability. Therefore, Air Tanzania will issue ADMs/invoices to collect amounts or make adjustments to all Travel Agents and Staff transactions related to the bookings, ticketing, sales and refund as per IATA res 850M.

This policy applies to all GDS subscribers including travel agents and any person or entity accessing Air Tanzania internal reservation system content via the Internet or any other electronic means. It is the responsibility of the GDS subscribers to ensure that all of its employees, agents and contractors, in all of its locations are familiar with this policy.

1.0 ADM Issuance Process

1.0 ADM Issuance Process

1.1 ADM will be raised on ATCL (197), issued by, or at the request of the agent, regardless of which airlines are included in the itinerary of the TC traffic document. ATCL mandates 100% e-ticketing issuance.

1.2 ADMs will be issued for each specific transaction; however, more than one transaction can be included in one ADM if the reason for the charge is the same for the same agent.

1.3 For GDS misuse, ADMs will be raised if the total misuse amount of the billable misuses, listed herein (Duplicate Cost, Churning Cost, Fake name Cost, Invalid Flight Number Cost, Inactive Bookings costs, Invalid Class of Booking Cost, Other Misuse Costs.), equals or exceeds USD Fifty ($50) in any single audit month. The amount is subject to revision.

1.4 If ATCL raises an ADM for non-compliance with fare rules, the general principle applied is to raise the fare to the next applicable fare.

1.5 ATCL will only issue more than one ADM in relation to the same original ticket if different, unrelated charges apply. This does not apply when an ADM is canceled and raised again for the same reason but for a different value.

1.6 ATCL will raise ADM via BSPLINK/ARC as per applicable BSP/ARC guidelines.

1.7 ATCL complies with respective local BSP/ARC procedures in providing agents with a minimum period of notice in order to review ADM raised and dispute it.

1.8 To adjust refunds, an ADM will only be issued within nine months of the BSP remittance date on which the document was settled. For any charge due beyond this period, Air Tanzania will agree with the Agent bilaterally the best settlement method.

1.9 ADMs/ACMs may be processed through the BSP/ARC, for a maximum period of 30 days following default action taken against an Agent in accordance with IATA Resolution 818g, attachment "A", Section.

2.0 ADM minimum amounts and administrative fees

2.0 ADM minimum amounts and administrative fees

2.1 In the case of ADM’s related to surcharges, commissions, taxes and fees, a minimum of USD 2 (or equivalent in local currency) applies. For other reasons, no ADM below USD 10 (Or equivalent in local currency) is sent.

2.2 In case of persistent practices of under collection (multiple occurrences of underpayments regardless of the amount, by the same IATA), ATCL reserves the right to recover these underpayments by sending an ADM. No ADM minimum amount applies in this case.

3.0 Administrative fees

4.0 ADM process in BSP (For non-BSP countries, please send to RI the local process before publication)

4.0 ADM process in BSP (For non-BSP countries, please send to RI the local process before publication)

In compliance with IATA resolution 850m:

4.1 An ADM can be processed through BSP if issued within 9 months after the final travel date. When the final travel date cannot be established, the expiry date of the document is used. After this period payments will be settled between the travel agency and the airline directly.

4.2 In line with IATA Resolution 850m, ATCL will send the ADM through BSP link with no financial consequences during the latency period (15 days).

4.3 For BSP countries, disputes must only be done through BSP link. Attach any enclosures through BSP link only as this will ensure an optimal service from ATCL.

4.4 When making a dispute, provide a valid and clear justification at all times in the “Dispute Reason” box. Responsible behavior in case of ADM disputes is required from both the travel agency and the airline.

4.5 Please mention your contact details for efficient handling by TC.

4.6 ATCL will reply to your dispute within 60 days (conform Resolution 850m) giving a clear explanation of the acceptance or denial of the dispute.

4.7 Should ATCL reject a dispute and the travel agent wants ATCL to reinvestigate, the travel agent is requested to respond to ATCL in compliance with IATA resolution.

5.0 Agent Debit Memo

5.0 Agent Debit Memo

ISSUE	AUDIT CHECKS	TC ACTION	PENALTY AMOUNT
Passenger Name Record	For any PNR is created or changed, the itinerary must be booked in sequence of travel. A full O&D availability is mandatory, regardless if the reservation involves TC flights only and/or includes codeshare or other airline flights. The selected O&D availability must be within authorized Minimum Connecting Times.	Debit will be raised to booking/ticketing agent	Domestic USD 100 International Within Africa USD 400 Other International USD 750
Cancellations	TC avail all available seats to agents. However, any cancellation ratio above 60% will be subject to investigation and might be subject to ADM	Debit will be raised to booking/ticketing agent.	USD 0.50 per segment.
Churning	Verification on repeated cancellation and rebooking of the same itinerary/routing three (3) or more times for the same passenger prior to the actual issuance of a ticket, independent of the booking class, PNR and reservation system.	Debit will be raised to booking/ticketing agent.	USD 8.00 per excess churning
Duplicate Bookings (PNR) and Segments	Agent can not book the same customer on several flights on the same day or on several consecutive days for the same journey knowing that the travel isn’t possible on all booked segments.	Debit will be raised to booking/ticketing agent.	USD 300 per dupe PNR or USD 100 per dupe Segment.
Fraudulent, Fictitious, Speculative and Test booking	In case of fraudulent, fictitious. Speculative and Test Booking all are all subject cost recover	Debit will be raised to booking/ticketing agent.	USD 300.00 per passenger.
Misplating or Misuse of carrier ticketing stock/plate. Air Tanzania TC-197 for other airline if not allowed by Air Tanzania	Verification will be done on TC fares rules or other airline fares rules if any.	Debit will be raised to booking/ticketing agent.	Difference between ticketed and applicable fare and difference of applicable taxes, fees, charges and surcharges, but not less than 700 USD for Economy Class, 1000 for Business Class, 2500 USD NOTE: In case of any combination of cabins, the rate for the highest booked cabin applies.
Minimum Connection Time (MCT)	Verification of the booking undercutting MCT	Debit will be raised to booking/ticketing agent.	USD 300 per passenger.
Commission	Miscalculation or Application of commission.	Debit will be raised to Booking/Ticketing Agent	Difference will be charge at minimum rate of USD 10.00
Group Bookings	Conditions specified in TC group’s contract will be audited such as fare, taxes, surcharges, number of passengers travelling (minimum 10 passengers). Non materialization of group (less than 10 clients travelling) are charged retrospectively per ADM for each No Show/cancelled passenger. Abuse of the authorization number for different classes/flights & tickets that do not conform to the original authorization.	Debit memo will be raised to the Booking/ Ticketing agent	Domestic USD 100 International Within Africa USD 400 Other International USD 750
Inactive Bookings	Inactive Booking, are all booking with status like HX, NO, UC, UN, NO, US and WK etc. Travel Agent must be removed at least 48hrs before departure, otherwise will be subject to cost recover.	Debit will be raised to Booking/Ticketing Agent	USD 8.00 per segment per passenger
Passive Segments	Passive permitted for ticketing when the passive booking is synchronized with airline system (same name, itinerary, RBD and passenger number) For unpermitted passive booking is subject to cost recover per passenger per segment	Debit will be raised to Booking/Ticketing Agent	USD 8.00 per pax per segment
Schedule Change	Verification will be done for all agents have not attended schedule change messages by clearing queues in accordance with IATA Standard.	Debit will be raised to Booking/Ticketing Agent	USD 8.00 per pax per segment
Name Change/Name Correction	All names must be inserted according to travel document e.g., passport at time of the booking. Name change is not permitted. TC allow a minimum of few characters for name change. Any name changes of booking prior or without Air Tanzania approval with be subject to penalty.	Debit will be raised to Booking/Ticketing Agent	USD 150.00 per passengers
Ticket Time Limit	Validation on PNR eg. if agent use specific remark in order to benefit from a more lenient TTL	Fixed ADM to be raised per origin and destination and per ticket	USD 60.00 - for Economy USD 100.00 – for Business
Void Ticket	Validation of Booking e.g., if agent void a ticket from higher class and later void a ticket to issue on low class by force booking or waitlist, then the booking will be subject to cost recover on fare difference, per passenger per ticket/s issued.	Debit will be raised to booking/ticketing agent	ADM will be raised based on fare difference.
Fare & Fare Rule	Validation of document	Debit will be raised to booking/ticketing agent	Fare/Tax/Commission difference
Fare Violation for tickets issued with Open/Request or Waitlisted Status	Validation on purchased ticket with open/request status where confirmed reservation is required.	Debit will be raised to booking/ticketing agent	Fare difference to first higher on same cabin where waitlist is allowed.
Refund Violation	Validation of document claimed for refund,	Debit will be raised to booking/ticketing agent	Fare/Tax/Commission difference
Reissue Violation	Validation on document reissued	Debit will be raised to booking/ticketing agent	Fare/Tax/Commission difference
Reservation Booking Designator (RBD) violation	Verification will be done based on RBD booked fares used etc.	Debit will be raised to booking/ticketing agent	In case of wrong booking class ADM (is) raised based on the highest applicable cabin fare for the sectors Flown or fare for applicable RBD if available.
Use of robotic macros/scripts	Use of Robotic/Macros/Scripts to perform availability function within GDS’s	Debit will be raised to booking/ticketing agent	USD $ 5.00 per hit
Baggage Allowance	TC will check baggage allowance printed on ticket in comparison with actual allowance approved for applicable fare.	Debit will be raised to booking/ticketing agent	Within Tanzania USD - $ 50.00 per passenger Within Africa USD $ 100.00 per passenger. Route Outside above USD $ 300.00

6.0 Contact Information

Kibubu

KIBUBU PLAN - PURCHASING A TICKET IN INSTALLMENTS

“KIBUBU plan, purchasing a ticket in up to FOUR installments”.

KIBUBU Plan aimed at availing opportunities to the different categories of people such as students, patients, planners, budget customers and others to enjoy passenger Air transport services in Air Tanzania operation network.

The scheme will allow customers to pay for Air transport services up to four installments according to their travel plan.

HOW WILL KIBUBU PLAN WORK.

At the commencement stage, the plan payment solution will be managed by issuance of Electronic Miscellaneous Document (EMD) to each instalment paid by customer. When a customer wishes to purchase ticket in instalment, a booking will be done and each instalment paid for that booking will be issued EMD. Upon customer’s completion of the payments, then the ticket will be issued against EMDs in our offices, with booking/s have to be confirmed and fully paid at least 7 days before the day of travel.

In a later stage we will engage with financial institutions such as Banks and mobile money companies to broaden the project.

Terms and conditions of this services will be similar to that of the normal tickets. please visit our offices or call 0800110045 for more information.

FAQ’S

Will KIBUBU plan work for Regional and International flights?

Yes, the plan will work for Domestic, Regional and International flights.

How much will be the minimum instalment?

First/Minimum instalment will be TSH 50,000 for domestic and USD 50.00 for Regional and International bookings.

What will be the method of payment?

Initially the method of payment will be cash at any ATC offices but later the same will be extended to online payments, banks and other financial institutions.

Can the KIBUBU instalment payment be done online?

Initially KIBUBU instalment cannot be done online but later this method will be available.

What will be terms and conditions of KIBUBU plan?

Terms and conditions of KIBUBU will apply as those of normal tickets.

If I decide not to travel, will I get the refunds of my instalments?

This will depend on the terms and conditions of the class booked as some of the classes are non-refundable and others will attract cancellation penalty.

Twiga Business Lounge

KARIBU

Twiga Lounge, Inspired by Tanzania’s national animal, the Giraffe, Truly embodies the values of Tanzania’s unique heritage and hospitality bringing together both Tanzania’s culture and modern facilities suitable for international business travelers.

EAT.RELAX.ENJOY

Eat, Relax & Enjoy the unique combination of Tanzania’s incomparable safari Savannah experience and Zanzibar’s Mediterranean ambiance, that informs the overall style direction, service levels and choice of cuisine; making Twiga Lounge an attraction in its own right.

The Lounge offers a variety of services including wireless and internet access, travel documents handling, along with other provisions to enhance comfort. Passengers can also find more comfortable seating, quieter environments and better access to customers services representatives than in the airport terminal building.

We provide comfortable seating, enticing food and beverage selection, private resting area, a full-service bar, recharging stations, Wi-Fi, TV, computer workstations, an outdoor courtyard with the gaming area and Kids Play corner are but a few services offered to enhance the airport experience.

Ukurasa 5 ya 10