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"Welcome to Air Tanzania, the Wings of Kilimanjaro!”

As the CEO of Tanzania’s national carrier, it is my pleasure to welcome you to our website and share some exciting developments that reflect our continued growth and dedication to delivering exceptional travel experiences.

We are thrilled to announce the expansion of our international network with the recent addition of Dubai, one of the world's most iconic cities. Due to the overwhelming response to our four weekly flights between Dar es Salaam and Dubai, we have introduced a new route connecting Zanzibar directly to Dubai. Starting from October 27, these flights will operate every Wednesday, Friday, and Sunday, opening the doors for travelers from Dubai to experience the beauty of Zanzibar, one of the most stunning island destinations in the world.

Speaking of Zanzibar, we have proudly introduced our newest aircraft to Abeid Amani Karume International Airport—the Boeing 787-8 Dreamliner, named ‘The Great Serengeti Migration.’ This state-of-the-art aircraft, with a capacity of 262 passengers and cargo capability of up to 20 tonnes, is the third Dreamliner in our fleet. Its innovative design and superior efficiency will play a vital role in expanding our services to both domestic and international destinations.

Our network now covers 25 destinations across nine countries, and we’ve made it even easier for you to explore them with the Air Tanzania mobile app. You can now book your flights, manage your travel, and stay updated on all the latest offers right from your smartphone. Download the app today from the Play Store or App Store and let Air Tanzania take you on a journey of unforgettable experiences.

Thank you for choosing to fly with Air Tanzania. We look forward to welcoming you on board soon and being part of your travel adventures.

Safe travels and warm regards,

Eng. Peter Ulanga

Campaigns and Promotions

1000 Points to Welcome New Twiga Miles Members!

Start of Campaign: 18th February 2021

End of Campaign:

Join now and receive "1000 welcome points" exclusive to your first flight between

RULES

The campaign only covers passengers who are a member of Twiga Miles, a loyalty program by Air Tanzania

1000 welcome points will be transferred to your account after activating your account

Passengers under 18 may not join Twiga Miles.

The campaign is applicable to all destinations of Air Tanzania.

Air Tanzania reserves the right to amend the terms and conditions of the campaign.

All users participating in the campaign are deemed to have read and accepted these rules

Kibubu

KIBUBU PLAN - PURCHASING A TICKET IN INSTALLMENTS

“KIBUBU plan, purchasing a ticket in up to FOUR installments”.

KIBUBU Plan aimed at availing opportunities to the different categories of people such as students, patients, planners, budget customers and others to enjoy passenger Air transport services in Air Tanzania operation network.

The scheme will allow customers to pay for Air transport services up to four installments according to their travel plan.

HOW WILL KIBUBU PLAN WORK.

At the commencement stage, the plan payment solution will be managed by issuance of Electronic Miscellaneous Document (EMD) to each instalment paid by customer. When a customer wishes to purchase ticket in instalment, a booking will be done and each instalment paid for that booking will be issued EMD. Upon customer’s completion of the payments, then the ticket will be issued against EMDs in our offices, with booking/s have to be confirmed and fully paid at least 7 days before the day of travel.

In a later stage we will engage with financial institutions such as Banks and mobile money companies to broaden the project.

Terms and conditions of this services will be similar to that of the normal tickets. please visit our offices or call 0800110045 for more information.

FAQ’S

Will KIBUBU plan work for Regional and International flights?

Yes, the plan will work for Domestic, Regional and International flights.

How much will be the minimum instalment?

First/Minimum instalment will be TSH 50,000 for domestic and USD 50.00 for Regional and International bookings.

What will be the method of payment?

Initially the method of payment will be cash at any ATC offices but later the same will be extended to online payments, banks and other financial institutions.

Can the KIBUBU instalment payment be done online?

Initially KIBUBU instalment cannot be done online but later this method will be available.

What will be terms and conditions of KIBUBU plan?

Terms and conditions of KIBUBU will apply as those of normal tickets.

If I decide not to travel, will I get the refunds of my instalments?

This will depend on the terms and conditions of the class booked as some of the classes are non-refundable and others will attract cancellation penalty.

Booking & ADM Policy

INTRODUCTION

Air Tanzania are striving to minimize operating costs to attract and motivate air travel through affordable fares. Cost efficiency is therefore a key success factor that the industry must pursue to ensure sustainability. Therefore, Air Tanzania will issue ADMs/invoices to collect amounts or make adjustments to all Travel Agents and Staff transactions related to the bookings, ticketing, sales and refund as per IATA res 850M.

This policy applies to all GDS subscribers including travel agents and any person or entity accessing Air Tanzania internal reservation system content via the Internet or any other electronic means. It is the responsibility of the GDS subscribers to ensure that all of its employees, agents and contractors, in all of its locations are familiar with this policy.

1.0 ADM Issuance Process

1.0 ADM Issuance Process

1.1 ADM will be raised on ATCL (197), issued by, or at the request of the agent, regardless of which airlines are included in the itinerary of the TC traffic document. ATCL mandates 100% e-ticketing issuance.

1.2 ADMs will be issued for each specific transaction; however, more than one transaction can be included in one ADM if the reason for the charge is the same for the same agent.

1.3 For GDS misuse, ADMs will be raised if the total misuse amount of the billable misuses, listed herein (Duplicate Cost, Churning Cost, Fake name Cost, Invalid Flight Number Cost, Inactive Bookings costs, Invalid Class of Booking Cost, Other Misuse Costs.), equals or exceeds USD Fifty ($50) in any single audit month. The amount is subject to revision.

1.4 If ATCL raises an ADM for non-compliance with fare rules, the general principle applied is to raise the fare to the next applicable fare.

1.5 ATCL will only issue more than one ADM in relation to the same original ticket if different, unrelated charges apply. This does not apply when an ADM is canceled and raised again for the same reason but for a different value.

1.6 ATCL will raise ADM via BSPLINK/ARC as per applicable BSP/ARC guidelines.

1.7 ATCL complies with respective local BSP/ARC procedures in providing agents with a minimum period of notice in order to review ADM raised and dispute it.

1.8 To adjust refunds, an ADM will only be issued within nine months of the BSP remittance date on which the document was settled. For any charge due beyond this period, Air Tanzania will agree with the Agent bilaterally the best settlement method.

1.9 ADMs/ACMs may be processed through the BSP/ARC, for a maximum period of 30 days following default action taken against an Agent in accordance with IATA Resolution 818g, attachment "A", Section.

2.0 ADM minimum amounts and administrative fees

2.0 ADM minimum amounts and administrative fees

2.1 In the case of ADM’s related to surcharges, commissions, taxes and fees, a minimum of USD 2 (or equivalent in local currency) applies. For other reasons, no ADM below USD 10 (Or equivalent in local currency) is sent.

2.2 In case of persistent practices of under collection (multiple occurrences of underpayments regardless of the amount, by the same IATA), ATCL reserves the right to recover these underpayments by sending an ADM. No ADM minimum amount applies in this case.

3.0 Administrative fees

4.0 ADM process in BSP (For non-BSP countries, please send to RI the local process before publication)

4.0 ADM process in BSP (For non-BSP countries, please send to RI the local process before publication)

In compliance with IATA resolution 850m:

4.1 An ADM can be processed through BSP if issued within 9 months after the final travel date. When the final travel date cannot be established, the expiry date of the document is used. After this period payments will be settled between the travel agency and the airline directly.

4.2 In line with IATA Resolution 850m, ATCL will send the ADM through BSP link with no financial consequences during the latency period (15 days).

4.3 For BSP countries, disputes must only be done through BSP link. Attach any enclosures through BSP link only as this will ensure an optimal service from ATCL.

4.4 When making a dispute, provide a valid and clear justification at all times in the “Dispute Reason” box. Responsible behavior in case of ADM disputes is required from both the travel agency and the airline.

4.5 Please mention your contact details for efficient handling by TC.

4.6 ATCL will reply to your dispute within 60 days (conform Resolution 850m) giving a clear explanation of the acceptance or denial of the dispute.

4.7 Should ATCL reject a dispute and the travel agent wants ATCL to reinvestigate, the travel agent is requested to respond to ATCL in compliance with IATA resolution.

5.0 Agent Debit Memo

5.0 Agent Debit Memo

ISSUE	AUDIT CHECKS	TC ACTION	PENALTY AMOUNT
Passenger Name Record	For any PNR is created or changed, the itinerary must be booked in sequence of travel. A full O&D availability is mandatory, regardless if the reservation involves TC flights only and/or includes codeshare or other airline flights. The selected O&D availability must be within authorized Minimum Connecting Times.	Debit will be raised to booking/ticketing agent	Domestic USD 100 International Within Africa USD 400 Other International USD 750
Cancellations	TC avail all available seats to agents. However, any cancellation ratio above 60% will be subject to investigation and might be subject to ADM	Debit will be raised to booking/ticketing agent.	USD 0.50 per segment.
Churning	Verification on repeated cancellation and rebooking of the same itinerary/routing three (3) or more times for the same passenger prior to the actual issuance of a ticket, independent of the booking class, PNR and reservation system.	Debit will be raised to booking/ticketing agent.	USD 8.00 per excess churning
Duplicate Bookings (PNR) and Segments	Agent can not book the same customer on several flights on the same day or on several consecutive days for the same journey knowing that the travel isn’t possible on all booked segments.	Debit will be raised to booking/ticketing agent.	USD 300 per dupe PNR or USD 100 per dupe Segment.
Fraudulent, Fictitious, Speculative and Test booking	In case of fraudulent, fictitious. Speculative and Test Booking all are all subject cost recover	Debit will be raised to booking/ticketing agent.	USD 300.00 per passenger.
Misplating or Misuse of carrier ticketing stock/plate. Air Tanzania TC-197 for other airline if not allowed by Air Tanzania	Verification will be done on TC fares rules or other airline fares rules if any.	Debit will be raised to booking/ticketing agent.	Difference between ticketed and applicable fare and difference of applicable taxes, fees, charges and surcharges, but not less than 700 USD for Economy Class, 1000 for Business Class, 2500 USD NOTE: In case of any combination of cabins, the rate for the highest booked cabin applies.
Minimum Connection Time (MCT)	Verification of the booking undercutting MCT	Debit will be raised to booking/ticketing agent.	USD 300 per passenger.
Commission	Miscalculation or Application of commission.	Debit will be raised to Booking/Ticketing Agent	Difference will be charge at minimum rate of USD 10.00
Group Bookings	Conditions specified in TC group’s contract will be audited such as fare, taxes, surcharges, number of passengers travelling (minimum 10 passengers). Non materialization of group (less than 10 clients travelling) are charged retrospectively per ADM for each No Show/cancelled passenger. Abuse of the authorization number for different classes/flights & tickets that do not conform to the original authorization.	Debit memo will be raised to the Booking/ Ticketing agent	Domestic USD 100 International Within Africa USD 400 Other International USD 750
Inactive Bookings	Inactive Booking, are all booking with status like HX, NO, UC, UN, NO, US and WK etc. Travel Agent must be removed at least 48hrs before departure, otherwise will be subject to cost recover.	Debit will be raised to Booking/Ticketing Agent	USD 8.00 per segment per passenger
Passive Segments	Passive permitted for ticketing when the passive booking is synchronized with airline system (same name, itinerary, RBD and passenger number) For unpermitted passive booking is subject to cost recover per passenger per segment	Debit will be raised to Booking/Ticketing Agent	USD 8.00 per pax per segment
Schedule Change	Verification will be done for all agents have not attended schedule change messages by clearing queues in accordance with IATA Standard.	Debit will be raised to Booking/Ticketing Agent	USD 8.00 per pax per segment
Name Change/Name Correction	All names must be inserted according to travel document e.g., passport at time of the booking. Name change is not permitted. TC allow a minimum of few characters for name change. Any name changes of booking prior or without Air Tanzania approval with be subject to penalty.	Debit will be raised to Booking/Ticketing Agent	USD 150.00 per passengers
Ticket Time Limit	Validation on PNR eg. if agent use specific remark in order to benefit from a more lenient TTL	Fixed ADM to be raised per origin and destination and per ticket	USD 60.00 - for Economy USD 100.00 – for Business
Void Ticket	Validation of Booking e.g., if agent void a ticket from higher class and later void a ticket to issue on low class by force booking or waitlist, then the booking will be subject to cost recover on fare difference, per passenger per ticket/s issued.	Debit will be raised to booking/ticketing agent	ADM will be raised based on fare difference.
Fare & Fare Rule	Validation of document	Debit will be raised to booking/ticketing agent	Fare/Tax/Commission difference
Fare Violation for tickets issued with Open/Request or Waitlisted Status	Validation on purchased ticket with open/request status where confirmed reservation is required.	Debit will be raised to booking/ticketing agent	Fare difference to first higher on same cabin where waitlist is allowed.
Refund Violation	Validation of document claimed for refund,	Debit will be raised to booking/ticketing agent	Fare/Tax/Commission difference
Reissue Violation	Validation on document reissued	Debit will be raised to booking/ticketing agent	Fare/Tax/Commission difference
Reservation Booking Designator (RBD) violation	Verification will be done based on RBD booked fares used etc.	Debit will be raised to booking/ticketing agent	In case of wrong booking class ADM (is) raised based on the highest applicable cabin fare for the sectors Flown or fare for applicable RBD if available.
Use of robotic macros/scripts	Use of Robotic/Macros/Scripts to perform availability function within GDS’s	Debit will be raised to booking/ticketing agent	USD $ 5.00 per hit
Baggage Allowance	TC will check baggage allowance printed on ticket in comparison with actual allowance approved for applicable fare.	Debit will be raised to booking/ticketing agent	Within Tanzania USD - $ 50.00 per passenger Within Africa USD $ 100.00 per passenger. Route Outside above USD $ 300.00

6.0 Contact Information

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Uncategorised

1.0 ADM Issuance Process

2.0 ADM minimum amounts and administrative fees

3.0 Administrative fees

4.0 ADM process in BSP (For non-BSP countries, please send to RI the local process before publication)

5.0 Agent Debit Memo

6.0 Contact Information

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